Automotive shop owners, service writers and technicians can supercharge productivity and customer satisfaction with software featuring ShopStream connectivity from Snap-on Diagnostics. ShopStream integrates the industry's leading shop management, Scanner, component testing, and repair information systems for the first time to make every aspect of service and repair software-based and PC-driven.
At the front of the shop, service writers communicate with customers, create estimates and repair orders - capturing symptoms, conditions, labor operations, parts, other notes, links back to any referenced repair information articles, and assign technicians. VIN-decoding powered by CARFAX provides an accurate vehicle identification that is used by the integrated applicaitons and the supported electronic parts catalogs, ensuring the right part will arrive.
Technicians are equipped with a fully-rugged Panasonic Toughbook where they select from the jobs in the queu and review all the infromation supplied by the Service Writer. Once the job is selected, the vehicle ID is passed automatically to the repair information system, Scanner, and component test information applications. Technicians can add notes for the vehilce owner or service writer, and every trouble code pulled - or a no codes present message - is automatically added to the RO. A professionally-installed secure wireless network ensures the right information is available from anywhere in or around the shop.
The integrated software increases productivity by keeping service writers with customers and technicians at the vehicle, while improving communication throughout the shop. Repairs seamlessly flow from vehicle owners to service writers to technicians and back again giving shop owners complete visibility to their business. Technicians seamlessly move between the repair order and their essential tools: Scanner, repair information and component test information. No more separate pieces of hardware and repeated vehicle ID steps.
With ShopStream-enabled software, the entire operation is now fully networked - including the techs. Everyone in the shop is now literally on "the same page" with every vehicle.
For techs, it means dramatic increases in productivity. For service writers, it means better visibility to how jobs are flowing through the shop, giving them the ability to book more repairs each day because those techs are more productive. For your parts suppliers, it means more accurate orders and faster deliveries. For shop owners it means a higher level of satisfaction and better visibility with advanced business reporting and marketing capabilities. And for your customers, it means a level of quality service that's going to build even greater loyalty.
ShopStream is a breakthrough workflow connectivity standard designed for both Mitchell 1 TeamWorks and ShopKey® Professional software suites.
Learn more about ShopStream
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